FAQ’s
Got Questions About Our BPO Services?
Our FAQs cover key aspects of our BPO services, including benefits, data security, performance management, and more. Find answers to common questions and learn how we can help.
BPO services give you access to trained professionals who will carry out specific business functions as part of your team for as long as you need them. This eliminates the need for you to hire permanent staff, keeping your costs low without compromising operational efficiency.
Our operations were specially designed to align with GDPR and HIPAA regulations. Moreover, our resources are professionally trained and sign a non-disclosure agreement as part of their employment contract. We shut down access for external downloads from USB ports, lock down email access to external addresses, and personal mobile phones are not allowed to be used at desks. You can rest assured knowing we take all reasonable measures to protect your data when you choose us.
We keep track of our team's KPIs and ensure that each candidate we handpick has the knowledge, skill set, and experience level required to deliver value to your team. Moreover, we utilize software to ensure your hires start working and clock off when they are supposed to, and that they are productive while online and working each day.
No, you do not have to pay workers directly. We take care of all payroll and financial management and , provide you with a single, consolidated invoice for all resources that covers wages, taxes, and benefits.
If an agent is not performing as expected, though it's highly unlikely, we'll take care of it. Simply let us know, and we will implement a performance improvement plan. In the rare event that they don't meet their KPIs, we will replace them at no extra cost to you.
With our BPO services, your team can be up and running in as little as 2-4 weeks or even sooner, depending on your unique requirements. Reach out to us and tell us your business needs, and our team will give you an estimated timeframe.
Absolutely. We ensure all our employees have access to the tools, technology and amenities they need to get work done. All employees are required to work onsite in our offices. TGO does not allow any remote working for your resources.
